1. General
These Terms and Conditions (“Terms”) apply to all quotations, sales, and services provided by White Oak Group, Inc. dba WhiteOak (“we,” “us,” “our”) to the customer (“you,” “your”). By placing an order, you agree to these Terms. No other terms or conditions shall apply unless agreed to in writing by both parties.
2. Estimates and Quotes
All estimates and quotes are valid for 30 days unless otherwise stated. Pricing is based on the specifications provided. Any change in materials, quantities, artwork, or delivery requirements may result in a revised estimate.
3. Orders
All orders must be confirmed in writing. We are not responsible for errors in verbal orders. A signed proof, purchase order, or written approval constitutes authorization to proceed. Once production begins, changes or cancellations may incur additional costs. Orders are subject to overruns or underruns of up to 10%, which will be billed accordingly.
4. Artwork and Proofs
You are responsible for providing accurate, print-ready artwork. We offer design assistance upon request. Proofs are provided for approval prior to production. Approval of a proof indicates acceptance of all text, colors, and layout. We are not liable for errors overlooked during proof review.
5. Production Time
Production timelines begin after proof approval and receipt of all materials. Estimated delivery dates are not guaranteed but we make every effort to meet deadlines. Rush turnarounds are subject to approval and production availability. Delays due to circumstances beyond our control (e.g., supplier issues, shipping delays, or weather) do not constitute breach of contract.
6. Payment Terms
Payment terms are Net 10 for customers with established credit. We reserve the right to withhold production or delivery until payment is received. Past-due accounts may incur finance charges of 1.5% per month (18% annually) or the maximum allowed by law.
All credit card payments are subject to a 3.5% processing fee. Postage costs paid by credit card will be charged a 4% processing fee. There is no fee for check or ACH payments.
7. Sales Tax
Applicable sales tax will be added to all orders unless a valid resale or tax-exempt certificate is provided before invoicing.
8. Cancellations and Returns
Orders may not be canceled once production has begun. Custom printed and personalized products are non-returnable. Defective products will be replaced or credited at our discretion. Claims must be made within 5 business days of delivery.
9. Color Matching and Variations
We strive to achieve the closest possible color match; however, minor variations may occur due to material differences or printing processes. Such variations are considered acceptable within industry standards.
10. Shipping and Delivery
Unless otherwise specified, shipping costs will be added to your invoice. Title and risk of loss transfer to you upon shipment or pickup. We are not liable for delays or damages once goods leave our facility.
11. Intellectual Property
You warrant that all artwork, logos, and content provided do not infringe on any copyright, trademark, or proprietary rights. You agree to indemnify and hold us harmless from any claims arising from materials supplied by you.
12. Limitation of Liability
Our liability for any claim arising from an order shall not exceed the amount paid for that order. We are not responsible for indirect, incidental, or consequential damages, including loss of profits or business interruption.
13. Privacy
Customer information is used solely for order fulfillment and business communication. We do not sell or share customer data with third parties without consent.
14. Governing Law
These Terms and any disputes arising from them shall be governed by the laws of the Pennsylvania, without regard to conflict of law principles.
15. Acceptance
By approving a quote, submitting an order, or accepting delivery of goods, you acknowledge and agree to these Terms & Conditions.
